We take everyday communication with people all for granted and hope that our message is best understood in our own words. But the truth is most people can’t read your mind or truly understand what you’re attempting to explain, especially if you are abbreviating your notes in a Bug Tracking system. This problem grows even worse when there is no structured system in place for Bug Tracking, so what are the best practices in this area?
Before you get involved in tracking Bugs, be prepared and create a methodology for individuals to follow across your organization.
Include the following in your methodology:
The whole tracking process is built on clear and concise communication and being notified per changes or requests per incidents is crucial. Built-in reminders and follow ups per incident will not go ignored with the right tool for the job.
If your team is not meeting the objectives of the Bug Tracking process, make sure that they have the right solution. There comes a point where spreadsheets won’t fit the bill. If the elements are starting to fall apart, it’s time for a team huddle to better build the process or implement a new tracking system.
It’s normal to discover new Bugs or issues as a product goes through the development phase. Make sure that you have a process is in place to follow these issues through the entire development life cycle. Keep to the subject of the bug and if need be, create a new incident order/ ticket and reference back to the original issue if they are somehow related. This way the two issues which may be somehow related to each other are connected
Develop and grow this into your Team’s Culture that everything is owned by someone and the people who create issues may not be the actual Stake Holder. However, communication needs to be provided to the Stake Holders and other team members. Accountability is key. Typically bugs are entered by your development or quality team, or you could have a 3rd party exterior to your organization that would need access to your Bug Tracking system. At the end of the day, each team player will own a piece of the pie that will provide a level synergy for success and creative development.
A Quality Assurance Process must exist in your Bug Tracking Methodology. This will allow for a Collaboration within the team assigned to the incident through all stages of the Bug Tracking lifecycle. The Quality Assurance team will be able to:
The Bug Tracking lifecycle is simply that, a “lifecycle” that creates a path of history of “live and learn” experiences at all levels. The reward of a team solving an incident within your Bug Tracking Methodology is a pleasing one. The history was created and the data is valuable to the entire organization. The value is based on how your team followed the requirements of your current Bug Tracking processes and the organization will gravitate to another level by creating an internal library of data. This information needs to be worked into your corporate Knowledge Base.
Follow our blog to see the next post on creating a corporate Knowledge Base, which is a crucial part of the tracking processes.